Contact Us

CONTACT US

Please reach out to us on – contact@nakli.in in case you have any queries or for any kind of creative collaboration, bulk orders, events and we will get back to you.

FREQUENTLY ASKED QUESTIONS

Creating an account

It is important to register yourself because we would need your details to ship you your orders and purchases.

You can go to the register page and register yourself or else while you make the purchase you would be asked to key in your details along with your email id and a password of your choice. The password should be minimum 6 characters however it is advisable to have a strong alphanumeric password along with special characters.

Please do not share your password with anyone.

If you forget your password, you can always go to forgot password link and retrieve it through your registered email id.

Cancel and Return of Products

Once the order has been placed, it can be cancelled by going to – My Accounts > Orders. Nakli will receive a cancel request, and once approved the amount deducting cancellation charges(if applicable) will be credited back to the account. If the cancellation happens after 24 hours then a cancellation charge of Rs 50 will be applicable per order.

Once the product has been delivered return can be scheduled by going to My Accounts > Orders. A refund charge of Rs 50 will be applicable. The entire refund process could take around 10-15 business days. Please refer our refund policy in footer for details.

Collaborating with Nakli

You can reach out to us on contact@nakli.in for any kind of creative collaborations, sponsorship, events or bulk orders.

Mode of Payments

There are only digital modes of Payment for Nakli and there is no Cash on Delivery option for now. If the payment is unsuccessful, then the order would not get processed and in case the purchase payment has been made (amount deducted) and has not been received by us then the payment will be returned in your card/wallet within 3-5 business days and you will have to place a fresh order.

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